Frequently asked questions
Do you offer free shipping?
We give free standard shipping for orders over £100. Orders under this amount are subject to a shipping charge starting at £4 depending on weight.
When will I get my order?
UK orders typically arrive within 3-5 business days from dispatch. You'll receive a tracking number via email once your order ships so you can follow its journey to you.
What's your return/exchange policy?
Your satisfaction is our priority. We offer a 30-day return policy on unused products in original condition. If you receive a damaged or defective item, we'll replace it immediately at no cost. Contact theluxurymeltco@gmail.com for assistance."
How many wax melts should I use at once?
For small rooms (bedroom, bathroom): 1 wax melt. For medium rooms (living room, kitchen): 2 wax melts. For large or open spaces: 2-3 wax melts. Our high-concentration fragrance oils deliver exceptional scent throw, so start with less and add more if desired.